Where operational excellence meets emotional intelligence.

I have always believed that the best businesses don’t just serve their clients.

They care for them.

For years, I worked as an executive assistant, supporting leaders behind the scenes to keep everything running smoothly. I loved the organization, the structure, and the calm that comes from making things work well. But over time,

I realized what truly lit me up wasn’t just efficiency. It was experience.

  • It was the moment a client felt seen because of a thoughtful touchpoint.

  • It was the seamless process that turned a stressful project into a moment of ease.

  • It was the personal connection that made people say, “I love working with you.”

That’s when I shifted my focus from execution to experience.

Today, I serve as a Fractional Customer Experience Manager, helping small businesses, coaches, and creative leaders elevate how they engage with clients at every stage of the journey.

From the way your calendar flows to the way your clients feel after a call: every interaction is part of the story your business tells.

My role is to help you make sure that the story reflects who you are: professional, grounded, and unforgettable.

Because when your clients feel supported, you get to lead with confidence.

My Approach

I bring a balance of structure and heart , combining strategic systems with a deep understanding of people.

Whether I’m managing projects, coordinating experiences, or designing client journeys, my goal is simple:

To create consistency, connection, and care in every detail.

What I Believe

 🌿 People first, always. Systems serve people, not the other way around.

✨ Details tell the story. Every touchpoint shapes the way clients experience your brand.

🪞 Clarity builds connection. When your processes reflect your values, trust naturally follows.

I know more than anyone how many choices you have when it comes to choosing a partner for your business, so let me share what I bring to the table.

WHY ME?

  • Over 30 years of experience.

  • Projects and tasks are NEVER SUBCONTRACTED – when you hire me, you hire ME.

  • Proficient at customizing my style to fit the demands of your business.

  • Deliverable-based pricing customized to your needs and your budget.

  • Services that allow you to scale your business and increase your revenue.

  • Projects completed with minimal oversight.

Moments That Made a Difference.

  • “I only have good things to say about Jen. She’s trustworthy, reliable, and easy to work with. Jen has enabled me to grow my business by keeping the business operations organized and prioritized. Bringing Jen on my team, allowed me to take a real vacation and not have to stress out about things being chaotic once I returned. It’s difficult to put into words the value that Jen brings to any business. All I can say is that you will not be disappointed. She continues to exceed my expectations!”

    Deadra Welcome
    Founder & Principal Consultant
    Concerning Learning, LLC

  • “Simply put, Jen is excellent at what she does. I consistently receive glowing feedback from my clients about their interactions with her and her quality of work. Knowing I can trust someone to represent me and my business in a thoughtful, professional, high-quality manner is invaluable as an entrepreneur. She has contributed significantly to my business's growth. Jen takes on any task or project with quiet enthusiasm and completes everything on time and with high quality. She digs in and learns new things but will always ask questions rather than waste valuable time. She is invaluable and a true joy to have on my team.”

    Larissa Haynes
    Founder & Principal Consultant
    Quivet Consulting

  • “Jen is fabulous to work with and is a tremendous asset to my business. She is not only great at keeping me organized, she is also awesome when it comes to working with my clients and business associates. Having Jen on my team allows me to focus on the work I enjoy most, without having to worry about things slipping through the cracks. She’s thoughtful, creative, diligent and so easy to work with. I love working with Jen, she’s a crucial member of my team and has significantly contributed to the success of my business!”

    Jen Baggett
    Owner & Executive Coach
    Catchlight Consulting, LLC

  • "Working with Jennifer has been an absolute pleasure. She is always incredibly organized and on top of every detail, which makes my life so much easier. Strong administrative support is crucial to a successful coaching engagement—it creates clarity, consistency, and a seamless experience for clients. Jennifer’s support has directly contributed to the highest rate of client extensions we’ve seen across our entire coaching team. Her partnership makes all the difference."

    Daniel Lopez
    Talent
    Alpine Investors

  • As a small business owner responsible for everything, I really appreciate Jennifer stepping into a role of project manager, marketing manager, schedule manager, so much more than an executive assistant (who is equally invaluable!).

    I trust her to engage with clients and partners in a professional, supportive, and friendly manner. Her experience and savvy are something I’ve come to rely on. I couldn’t have found a partner who “fits” my style and my business any better.

    Melynda Benlemlih
    Founder & President
    Cognitive Agility, LLC